Merchant Acquiring Key Account Manager at Equity Bank Kenya

Position reports to Head of Acquiring;

The Merchant Acquiring Key Account Manager is a Head Office based role and charged with the responsibility of overseeing key POS and EazzyPay merchant relationships. The holder also ensures maximum support to the Merchants for maximum benefit to the Merchant and Bank.

The Key Account Manager builds strong relationships with the merchants and regularly interacts with them constantly picking their needs and liaising with all internal stakeholders to provide them relevant solutions.

Duties and Responsibilities:

• Grow and develop acquiring business from existing Key Merchants
• Drive aggressive recruitment of New Key Merchants to generate new business
• Develop a solid and trusting relationship between Key Merchants and the Bank
• Develop a complete understanding of Key Merchants’ needs and resolve their complaints/issues
• Cross selling bank products by linking product sales to identifiable business needs and meeting them through working closely with other depts.
• Develop and implement new and existing business development strategies to ensure that set targets are achieved
• Primary contact person for Key Merchants
•  Ensure 100% compliance to the Bank’s policies and procedures
• Any other duty assigned by the team leader from time to time

Candidate’s Qualifications, Knowledge and experience

• Degree certificate or a Masters in a business related field.
• Holders of a marketing related professional qualification will have an added advantage
• At least 8 years of working experience in a sales position within a fast-paced and dynamic business environment, 4 of which must be in a supervisory role
• Experience in Card and Mobile telephony business will be an added advantage
• Effective writing and presentation skills in English
• Good working knowledge of Microsoft Office.

  Desired Skills and Ability

• Excellent in Sales and Negotiation
• Excellent interpersonal and networking skills
• Experience in Customer Relationship Management
• Able to work independently, with minimum supervision and demonstrate a good level of maturity
• Strong Leadership skills
• Team player and team developer
• Good planning and organization skills
• Good working knowledge of MS office suite
• Ability to work under pressure and within set deadlines
• Ability to work with minimum supervision.