Customer Care Assistant at Kenya Institute for Public Policy Research and Analysis (KIPPRA)

To Ensure proper front office guidance and assistance to both internal and external customers and promotion of corporate brand and image of the Institute and implementation of communications policy and strategy

Responsibilities

• Taking charge of the reception desk;
• Profiling visitors;
• Receiving and ushering guests;
• Maintaining daily record of visitors details;
• Maintaining good ambience in the reception area;
• Responding to visitors queries;
• Receiving, guiding and directing visitors to designated offices and areas;
• Issuing passes to visitors;
• Answering Institute phone lines; and
• Capturing feedback from visitors/guests.

Qualifications

For appointment to this grade, a candidate must have:

• Diploma in Customer Service, Public Relations or related field
• KCSE
• Computer skills
• Demonstrated professional competence

Attributes

• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent communication skills
• A positive attitude and excellent interpersonal skills