Chief Manager - Quality Management Programme at Kenya Revenue Authority (KRA)

Department:  Strategy Innovation & Risk Management

Division: Corporate Risk Management  

Section: Quality Management Programme

Reports to:  Deputy Commissioner, Corporate Risk Management

Direct reports:

Manager – Quality Management Audits, Monitoring and Evaluation

Manager – Quality Management Awareness, Documentation and Trainings

Responsible for:

Provide leadership in quality management programme implementation in order to attain and maintain quality standards in the Authority.

Tasks and outputs:

• Provide leadership in sustaining of the Authority’s ISO Certification.
• Develop work-plans and align them to the Authority’s strategic objectives.
• Coordinate monitoring and evaluation of the quality management systems (QMS) to ensure compliance with requirements of the International and Internal Standards.
• Coordinate QMS reviews in the Authority.
• Make recommendations to the Quality Management Representative on risks that may threaten the Authority’s ISO Certification to ensure timely interventions.
• Liaise with relevant internal and external stakeholders on QMS Networking, Training, Awareness, Certifications and Surveillance Audits.
• Coordinate implementation of the Authority’s Integrated Management System (i.e. Convergence of Sector Specific ISO Standards).

Skills required:

Minimum qualifications

• Bachelors’ degree in economics, business administration, public policy, or any relevant qualification.
• Qualified QMS Lead Auditor.
• Experience in an automated QMS environment.
• Registration with the International Register of Certificated Auditors (IRCA-UK) and/ or Chartered Quality Institute or the National Quality Institute.

Minimum years of experience

At least 10 years’ experience in providing strategic quality management leadership in a large dynamic organization (multi-site).

Competencies required for this Role:

• Ability to build and maintain strong relationships with internal and external stakeholders.
• Self-driven, dynamic and dedicated team player.
• Strategic thinking and analytical skills.
• Performance driven with ability to optimise team results using available resources.
• High standards of integrity and ability to instil the same among teams.
• Strong leadership, team building and communications skills.