Relationship Manager at Citi

Job Purpose:

• Direct responsibility for building your local GSG portfolio and elevating the presence of Citi and GSG within the country through disciplined calling and encouraging the outside Citi network to focus on your country
• Working closely with product partner across ICG and Consumer to deliver one-Citi
• Develop both professional and personal relationships to solidify relationships with clients
• Capture all the GSG names that are present in your country

Job Background/context:

GSG serves a select number of world leading corporations that demand the highest standards and world class / quality coverage
We strive to be the market’s leading provider of financial services to local affiliates of Citi ICG Clients: the world’s largest and most prominent multi-national corporations
The GSG Relationship Manager is a key member of a unique global relationship network that is widely regarded by global players as being best-in-class in terms of client coverage and delivery of banking solutions in over 100 countries
The GSG Relationship Manager acts as the central client contact in the country / region and orchestrates the local delivery and execution of the Bank’s broad spectrum of products and services

Key Responsibilities:

• Manage and grow a client portfolio that focuses mainly on TTS and FX products
• Support Senior RMs / Bankers on more complex client transactions
• Build strong relationships with your client portfolio, increasing access to senior levels of the client organization
• Work closely with internal partners to develop innovative solutions to meet specific client needs
• Originate new opportunities for cross-sell and safeguard existing client business
• Implement calling plans, call tracking, and joint pipeline reviews with Senior RMs / Bankers to ensure maximum deal origination is taking place across your client portfolio
• Market and execute deals using a coordinated approach with relevant product partners
• Build Citi credit policy knowledge and understand how it is applied to client transactions
• Understand the dynamics of the local financial markets, banking industry and regulations and their impact on our clients
• Macro-market knowledge: know the players, size of the market, market share and other financial indicators
• Learn about the competition and be able to provide critical input to win transactions

Development Value:

• The GSG franchise in the country is usually a significant part of the local country revenues
• Opportunity to take a business development role within high-visible organisation
• Exposure to an open and multicultural working environment
• Opportunity for advancement within the region or outside the region throughout the GSG network globally

Qualifications

Knowledge/Experience:

• Understanding of Banking products: Loans, FX, Derivatives, Cash Management, Trade
• Knowledge of Corporate and Structured Finance products
• Relationship coverage experience within banking or a financial services organization

Skills:

• Ability to work within a matrix organisation and partner effectively with product partners and Banking colleagues
• Strong communication skills (both written and verbal)
• Strong presentation skills
• Analytical skills: assimilating new information quickly and relating it to the needs of the clients
• Quick learner and has the ability to apply new products or services quickly and effectively
• Self motivated, highly ambitious and goal oriented

Qualifications:

• MBA qualification or business undergraduate degree advantageous (or equivalent experience)
• Excellent business development and relationship management skills

Competencies:

• Proactive, success and results oriented
• Respect for compliance and control
• Analytical
• Planning and organization
• Teamwork and communication
• Influence and persuasiveness
• Flexibility and adaptability
• Be challenging, be provocative

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer