Customer Care at Mozzart Bet

Details:

Reports to: HR Manager or Shop Manager

General Summary of Job Description for Call Center Operator;

Responsible for answering the company switchboard phones, greeting callers, establishing reason for their calling and resolving issue by contacting appropriate person that can help the customer.

Job Responsibilities

• Operate cord or cordless switchboard.
• Act as human answering service outside or during company business hours as necessary.
• Greet customer calls warmly and ask them how you can help them.
• Transfer calls.
• Relay verbal messages.
• Record and deliver messages.
• Call the appropriate person requested by caller.
• Page individuals and inform them of message.
• Refer caller to emergency call out numbers if necessary.
• Date stamp time of call and record in computer system as necessary.
• File messages.
• Schedule or cancel appointments.
• Answer caller's questions.
• Perform other clerical duties as necessary.