Duty Manager at Kempinski Hotels

Under the guidance of the Front Office Manager/Assistant Front Office Manager assess, evaluate and ensure that long-term and short-term goals of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager/Assistant Front Office Manager, Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved, Financial Policies and Procedures are strictly followed.

Key Responsibilities

• Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Support and assist all Front Office sections.
• Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Control room availability for walk-ins and establish accountability for guests departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve
• related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects guestrooms on a daily basis.
• Co-ordinates/Assists security personnel in all related matters.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over with coming Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  
  

Desired Skills & Qualifications

• Degree/Diploma in Hotel Management/Front Office Operations
• Four years experience in a similar role and proven track record may be considered in lieu of specialised educatio
• Minimum 5 years Front Office Supervisory position
• Preferably as Section Head in 5-star property.
• Good Communication skills
• Knowledge and experience in the use Fiderio and Opera
• Proficiency in Excel and Word.
• Knowledge in a foreign language will be a distinct advantage
• Presentable, well spoken individual
• Pleasant and outgoing personality
• Mature & Customer focused.
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Fluent speech skills