Spa Therapist at Fairmont Hotels & Resorts

• Consistently offer professional, friendly and engaging service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
• Maintain equipment and sample inventory of products
• Keep documentation and maintain clients files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• Other duties as assigned

Qualifications

• Previous Spa or Hospitality experience preferred
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous Spa or Hospitality experience preferred
  
  

Physical Aspects of Position (includes but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent bending, kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing and walking throughout shift

Visa Requirements: Eligible to work in Kenya