Communication Assistants at National Industrial Training Authority (NITA)

Ref: NITA/KYEOP/01/2019

The key responsibility for this function to handle and manage project grievances.

Responsibilities

• Handle and give relevant, timely and accurate feedback on inquiries and grievances relating to Component one of the Project as guided by the project Communications Specialist;
• Coordinating receipt of grievances from all stakeholders and ensuring that necessary records of the same are made;
• Supervising the screening and processing of all grievances;
• Ensuring that complainants are attended to and advised on ways to resolve the grievances;
• Monitoring grievances and ensuring that complainants are updated on the status of their grievances;
• Ensuring that data is received, uploaded and updated into the Management Information Systems (MIS) and other relevant KYEOP records;
• Ensuring all correspondence and records are up to date and filed accurately in respective files including e-files;
• Responding to inquiries by complainants and providing appropriate feedback;
• Assisting in preparation of various KYEOP grievance reports as and when required;
• Any other duty that may be assigned from time to time.

Qualifications

• Minimum degree in Humanities such as Communication, Journalism, Media Studies, Public Relations, Conflict Resolution or any other related field;
• Additional qualifications in grievance handling and management will be desirable;
• Minimum three (3) years’ experience handling and managing grievances in project set up and or in similar situation;
• Should be 35 years old or less;
• Have the ability to be creative and detail-oriented;
• Have excellent organizational and communication skills;
• Ability to write clearly and concisely;
• Ability to think and work logically and work precisely with attention to detail;
• Self-motivated, energetic, and extremely organized;
• Manages time and priorities efficiently, shows enthusiasm, and allows for flexibility;
• Experience in communications, media or public relations is a plus.
• Must be available for local travel within short notice.

Competencies

• Must be proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Experience in Adobe Creative Suite, Corel, and InDesign is preferred.
• Excellent communication, writing and editing skills, and Alternative Dispute Resolution [ADR] Skills
• Complaints Resolution skills will be considered an asset.

Reporting

The Communications Assistant – Grievance Handling and management will be reporting to the Project Communications Specialist.