Field Collections Officer (Ex Police) at Mogo Finance

MAIN ROLES AND RESPONSIBILITIES

• Ensure all work queues are acted upon.
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with sterling credit policies.
• Achieve the monthly collection targets.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Perform field visits and submit reports/action plans to recover debt.
• Work closely with the units on their bad debt portfolio

Other duties include:

• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers
• Plan and organize field collection drives across all branches.

EXPERIENCE QUALIFICATIONS REQUIRED:

• Must be an ex -police retired on merit
• 2 years’ work experience in debt collection
• Must be very conversant with the microfinance, bank or any financial industry
• A good level of general education- Diploma or degree
• Computer literacy
• Relevant diploma or degree in a related field

KEY COMPETENCIES

Customer Handling

• Sales and Business Development
• Enforcement of contract and repayment obligations

Administrative Support

• General support to all tasks

Communications

• Small Branch Operations
• Information Collection

Personal Attributes

• Integrity and ability to work in consumer finance
• High Motivation
• Self-starter-functional problem solver
• Process discipline