Customer Relations Assistant Assistant I, Ref. No: MSEA-38/7/2019 at Micro and Small Enterprise Authority (MSEA)

Duties and responsibilities at this level will entail:-

• Maintaining daily record of visitors details;
• Taking charge of the reception desk;
• Maintaining good ambience in the reception area;
• Responding to visitors queries;
• Recording and confirming visitors appointments;
• Receiving, guiding and directing visitors to designated offices and areas;
• Issuing passes to visitors.

Qualifications

• Served in the grade of Customer Relations Assistant II for a minimum period of three (3) years;
• Certificate in any of the following disciplines:- Customer Service, Public Relations, Communication, Management, Front Office or its equivalent qualification from a recognized institution;
• Certificate in computer application skills from a recognized institution;
• Demonstrated professional competence as reflected in work performance and results.

In addition, all prospective candidates MUST satisfy the requirements of leadership and integrity as set out in Chapter six (6) of the constitution of Kenya and attach the following documents to their applications:-

1. Ethics and Anti-corruption Commission clearance Certificate (EACC)
2. Kenya Revenue Authority Tax compliance Certificate (KRA)
3. Higher Education Loans Board clearance Certificate(HELB)
4. Certificate of Good Conduct from Criminal Investigation Department (CID)
5. Certificate from Credit Reference Bureau