Underwriting And Claims Manager at KCB Bank Kenya

The Position:

Reporting to the Manager Insurance Operations & Support Service, KCBIA the position will be responsible for the overall underwriter and claims strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.

Key Responsibilities

• To develop and lead the implementation of the underwriting and claims strategy line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Management and preparation of annual underwriting and claims section plans and budgets. Provide strategic leadership to the claims team and ensuring they deliver as per set standards.
• Managing the end to end underwriting and claims process from processing to settlement within the set guidelines and policy.
• Act as an insurance underwriting and claims specialist/point person to key/strategic customer relationships/internal stakeholders, and provide requisite advisory support.
• Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
• To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient service delivery of business solutions.
• Ensure compliance to IRA guidelines, company policies, procedures, regulatory requirements and risk management guidelines.
• Ensure that all documentation in the underwriting and claims are correctly issued and dispatched per set TATs.
• Preparation of monthly underwriting and claims management reports as required.
• Lead, motivate, and continuously develop a credible high performing team.

The Person

For the above position, the successful applicant should meet the following criteria:

• Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
• Have 6-8 years’ experience operations department management (claims and/or underwriting)
• Have extensive knowledge of statutory and regulatory requirements process, procedures and operations of insurance companies and brokers.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in successful resolution of operational issues.
• Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
• Highest standards of personal conduct, professional performance and business ethics. A thorough knowledge of Insurance products, services and of regulatory requirements.
• Excellent written and verbal communication skills, with the ability to lead and work well in a team environment.
• Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
• Highest standards of personal conduct, professional performance and business ethics

To be considered your application must be received by Friday 19^th August, 2019 

Only short listed candidates will be contacted.