Relationship Manager at Spire Bank Kenya

Responsibilities

• Increase the Bank’s visibility in the sectors through aggressive calling programmes, quality proposals, outstanding presentations and active participation in sector forums and activities.
• Acquisition of new customers and value of corporate deposits Products.
• Grow cheap and stable deposits as well as quality collection accounts from cash-rich organizations.
• Cross-sell other products of the Bank to the managed relationships so as to gain full control of clients business wallet for maximized return to the bank and value-adding solutions to the customer.
• To develop business and ensure that there is increased earnings, through the usage of all Banks’ products.
• To ensure that customer relations are maintained well to facilitate growth in number of customers, reduce complaints and also retain the existing customers.
• To be the principal point contact for the Bank’s relationship with a designated portfolio of corporate customers and non-customers.
• To ensure quality service delivery to corporate customers to achieve agreed service levels.
• Prepare and maintain appropriate reports.
• Employ proactive relationship management and effective customer service for full retention of existing client business.
• Develop customized and innovative products for particular customer segments that meet and exceed customer expectations/needs while maximizing the Banks profitability.
• Keep constant close touch with the clients, key business influencers in the market and relevant Government Ministries to keep abreast of developments in the market.

Qualifications

• At least 3 years’ experience in Banking, preferably in Corporate banking or Institutional Banking
• Bachelor’s degree in a business-related field
• AKIB/ACIB/MBA