Front Office Manager at Radisson Hotel Group

Our first class Front Office Department is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, people focused and empowered team.
A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation.

Responsibilities

• Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation
• Overseas and participates in the prompt and courteous check in and check out of guests
• Utilises leadership skills and motivation to maximise team member productivity and satisfaction
• People developer/exporter

Qualifications

• Proficient in all Front Office and Guest Relations procedures to be a resource when needed
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities
• Strong working knowledge of Opera Property Management System