Head of Quality Assurance at Africa Nazarene University (ANU)

Job Purpose

Responsible for establishing quality strategies, procedures, and standards for the University and monitoring of these against agreed targets, ensuring management processes and service delivery consistently satisfy external and internal customers.

Responsibilities

• Develop quality strategy, program, policy, procedures, plan and guidelines
• Review existing policies and make suggestions for changes and improvements and how to implement them
• Design and send out surveys to collect employee perceptions on the university policies and procedures. Facilitate workshops, meetings and feedback sessions to introduce new policies and collect feedback
• Compile inventory of university wide policies. Maintain up-to-date revision history and upload approved policies on university website for easy of access. Offload out of date policies from website
• Set up quality controls and tools, and inspect/ audit and monitor internal processes and procedures in the University. Recommend and implement improvements
• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
• Develop a calendar for policy review cycles and collaborate with policy owners to initiate policy reviews as they fall due
• Identify opportunities to increase efficiency and reduce waste across the University
• Conduct staff training on quality assurance
• Develop and monitor the department annual plan and budget

Job Dimensions

Financial Responsibility

• Departmental budget

Working Conditions

• Works predominantly within a comfortable office environment

Qualifications

Academic Qualifications

• Master’s degree in a relevant field

Professional Qualifications / Membership to professional bodies

• Relevant professional qualification
• Member of a relevant professional body

Work experience required

• Minimum of eight (8) years of relevant experience

Skills and Competencies

• Executive disposition, and demonstrate high levels of integrity
• Ability to develop long term integrated and cross-functional operational plans
• Ability to operationalise strategy into action for the function
• Business/Financial acumen, business savvy, innovative
• Strategic management skills
• Communication skills
• Interpersonal skills
• Organising and planning skills
• Analytical skills