Food & Beverage Manager at Lee & Myles Consulting Limited

Salary: KES 100,00 – 170,000 (Depending on relevant experience)
Reporting to: General Manager

Job Description

Our client is a premier 4-Star Hotel in Kisumu. They seek to hire a mature and experienced person in the role of Food & Beverage Manager.

Job Purpose
Plan, organise, control and guide the activities in the F&B department so as to ensure the delivery of quality service to the hotel customers and increased profitability for the organisation. Provide leadership and direction to the department

 Responsibilities

• Initiating and implementing the department’s operating standards and procedures for the smooth running of the department
• Ensuring the maintenance and the delivery of quality standards that comply with the health and safety measures for the department
• Managing the staff complement so as to guarantee its smooth running and efficiency.
• Managing the staff performance and career growth
• Resolving customer complains/ assessing customer feedback and corrects
• Giving guidance on new and innovative menu and services to meet customer expectations. Training on new men.
• In liaison with Food Production, manage the dining reservations in respect to menu, pricing and special packages and keep within budget
• Marketing the Hotel products so as to achieve the financial goals of the hotel
• Acting as the duty manager
• Addressing customer feedback
• Any other duties delegated by the General Manager

Qualifications

• Communication – The ability to communicate clearly and persuasively, orally or in writing
• Team orientation – ability to work cooperatively with other members of the team (HODs) with a full understanding of the role to be played as a team member
•  People management – Ability to manage and develop people and gain their trust and cooperation to achieve results. Managing resources, people, programmes and projects
• Leadership – Capacity to inspire individuals to give of their best to achieve the desired results
• Customer Focus – Looking after the interests of the hotel guests and ensuring that their wants, needs and expectations are met/exceeded.
•  Business awareness – Capacity to understand the business needs and priorities of the organisation and the capacity to identify and explore business opportunities.
• University Degree in Hotel and Hospitality Management
• 5 – 7 years’ experience in the hotel industry in comparable roles
• Knowledge of ISO & FSMS standards is an added advantage
• Strong People Leadership skills