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  • Posted: Nov 6, 2019
    Deadline: Nov 11, 2019
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    Sheer Logic Management Consultants (SLMC) was incorporated in 1997 as a limited liability company whose overall aim is to provide Human Resource consultancy and training services to a diverse set of industries and economic sectors; both private and public. Our Mission Improve the operational effectiveness of our client, by developing solutions that bui...
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    Client Services Coordinator

    Job Details

    • Provide client support services in timely and accurate manner in person, on email or through telephone means. (Account Management)
    • Handle client and Account Manager escalations and recommend corrective actions promptly including referring issues to the relevant departments. (Account Management)
    • Compile and maintain records on client accounts and submit regular reports on follow up client issues. (Account Management)
    • Assist the head of client services in monitoring the attendance and reporting of the account managers to the client sites. (Account Management)
    • Conduct performance monitoring of the client accounts, assist in conducting quality assurance, and provide reports on turn- around times. (Account Management)
    • Schedule regular client meetings and perform courtesy checks to collect client feedback and strengthen client relationships. (Account Management)
    • Screen feedback and requests from clients and liaise with the relevant departments within the organization to provide solutions. (Account Management)
    • Build and maintain close relationships with clients and coordinate the logistics of visits to client sites. (Account Management)
    • Promote adherence to labour laws, company policies and observance of best practice compliance. (Risk and Compliance)
    • Assist in audit of back office processes including quality assurance of client account reports as generated by the account management system. (Risk and Compliance)
    • Identify and monitor/report staff with risky behaviors and reputational issues. (Risk and Compliance)
    • Ensure complete and accurate documentation before on boarding on payroll. (Risk and Compliance)
    • Identify and document Risks and loss exposures for SLMC and the clients. (Risk and Compliance)
    • Assist in client onboarding projects and performance management for all client accounts and the respective account managers. (Project Management)
    • Assist in identification and management of project risks including documenting risk and loss exposures for SLMC and clients. (Project Management)
    • Developing a knowledge base of customer problems and resolutions and assist in developing a problem-solving matrix. (Project Management)
    • Any other duties as may be assigned by the management from time to time.

    Qualifications

    • At least 3 years Human Resource professional experience- A must
    • A bachelor’s degree or diploma in a business related course with Human Resources training
    • Computer skills – must be proficient with Microsoft Office and project management software, e.g. Microsoft Project.
    • Prior administrative or client services experience within a corporate organization may be strongly desired.
    • A professional and friendly demeanor.
    • Have a keen eye for detail and excellent time management skills.
    • Excellent verbal and written communication skills.

    Method of Application

    Please send your Cv to recruitment@sheerlogicltd.com by 11th November 2019 clearly marking the job position and the region i.e Nyanza or Western on the subject line.

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