Officer E-commerce Support at I&M Bank

DEPARTMENT: E- Commerce

REPORTS TO:  Manager E-commerce

SUPERVISION: N/A

PURPOSE:

The position is responsible for supporting E-commerce and Acquiring business through Merchant sign up in line with laid down policies, procedures and controls. The incumbent will also process Visa and MasterCard incoming and outgoing settlement files within the stipulated regulations.

PRIMARY RESPONSIBILITIES:

• Setting up Merchant establishments within the E-commerce Payment gateway to enable them to accept Visa and MasterCard cards online from their website;
• Processing of Visa/ MasterCard Incoming and Outgoing Interchange Files through the Edit Package to ensure the Bank settles with Visa and MasterCard; 
• Processing Union Pay settlement files from Third Party Processor 
• Supporting E-commerce Merchants in both technical and administrative issues;
• Training of Merchants enabling them to extract their own payment reports from the Payment Gateway system;
• Review of documents before opening E-commerce merchant accounts in the payments gateway; and
• Training and responding to queries on E-commerce products to Bank Branches.

PERSONAL SPECIFICATIONS

Academic Qualifications

Bachelor’s degree in Information Technology or its equivalent from a recognized institution.

Professional Qualifications

• Qualifications in ICT Applications relating to the job
• Knowledge of Microsoft Office Packages, MS EXCEL, MS WORD,
• Website and Applications Development skills

Experience

• Experience in ICT support or Card Applications support
• Experience in Banking and Card Management Applications

Skills and Attributes

• Excellent communication and interpersonal skills;
• Good organization and presentation skills.
• Good report writing skills and numeric skills
• Strong web development skills
• Strong ICT Technical skills;