IT Infrastructure and Hardware Analyst at Human Capital Synergies Africa Ltd

Details:

Our client in the manufacturing industry seeks to hire an IT Infrastructure and Hardware Analyst to be providing helpdesk support and resolving problems to the end user’s satisfaction.

Reports to: Senior Infrastructure Analyst

DUTIES & RESPONSIBILITIES

• Capable to providing 1st contact resolution, using KB’s and Knowledge Articles.
• Monitoring and responding quickly and effectively to requests received through the IT helpdesk.
• Monitoring Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modifying configurations, utilities, software default settings, etc. for the local workstation
• Utilizing and maintaining the helpdesk tracking software.
• Documentation of internal procedures.
• Assisting with onboarding of new users.
• Ensuring each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Installing, testing and configuring new workstations, peripheral equipment and software.
• Maintaining inventory of all equipment, software and software licenses.
• Reporting issues to the Service Desk for escalation.
• Managing PC setup and deployment for new employees using standard hardware, images and software.
• Assigning users and computers to proper groups in Active Directory.
• Performing timely workstation hardware and software upgrades as required.

REQUIREMENTS: -

The ideal candidate should meet the following requirements: -

• Bachelor’s degree in Computer Science or IT related courses from an accredited institution.
• 2-3 years of experience in an Agricultural Industry/Company.
• Microsoft or Cisco Certifications.
• Experience in computer hardware maintenance.
• 1-2 years of experience to support Windows OS and MS Office programs (i.e. Excel, Word, Projects, Visio and Outlook)
• Knowledge of TCP/IP and other networking concepts.
• Knowledge in LAN/WAN network administration and maintenance.
• Excellent communication skills (i.e. oral and written)
• Ability to work independently and efficiently.