The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues. The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.
Main Responsibilities
- To take full responsibility for strategic and profitable development of the spa
- Responsible for tracking and developing statistical reporting and taking action based on statistics.
- Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
- Effective management of all staff at all levels.
- Responsible for implementing core values.
- Motivating and developing the team, creating a stimulating and effective work climate
- Being a role model as an effective Spa & Fitness leader by maintaining high levels of Lifestyle, health and sustainability.
- Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
- Ensuring standards and quality control of all departmental communications
- Monitoring operating supply funds for the Spa & Fitness Department and generating necessary purchase requisitions.
- Holding regular departmental meetings, actively contributing to it, encouraging staff involvement.
- Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
- Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
- Keeping accurate and up-to-date records and statistics on the spa employees.
- Ensuring timely and effective performance reviews are carried out in the spa department.
- Responsible for conveying inspiring goals and creating motivation within the team.
- Confident in handling guests complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
- Conveying clear instructions and guidance to staff and establishing working relationships that attain a high level of effective employee morale.
- Responsible for responding properly in any Hotel/spa emergencies or safety situations.
- Spa recruitment and conducting interviews
- Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld
- Maintain and preserve the Spa’s vision and mission
- Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
- Assist in the development and updating of the spa menu Reports
- Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel
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