Account Manager at Equity Bank Kenya

The position

Reporting to the Manager Cross Border Payments, the Account Manager International Banking and Payments will facilitate new partnership onboarding initiatives under Equity Group and support the unit in offering operatinal support to the partners to enhance Equity Group’s presence in the Money Transfer space. This role is responsible for partner support from end to end across the subsidiaries.

Key Responsibilities & Accountabilities

1. Onboard, manage and facilitate Partnerships with Remittances providers
2. The main point of contact between the group and Remittances Partners
3. Receive and resolve partners queries escalations within the agreed SLAs
4. The main point of contact between the technical team and the Remittances Partners
5.  Enhance partners experience
6. Identify, propose and manage individual money transfer partnerships and their contributions
7. Anticipate market developments, trends and identify business growth opportunities
8. Working with BD team to accomplish marketing and business development objectives by planning developing implementing and evaluating advertising and marketing initiatives and developing field business development action plans
9. Support MT product training within the banks network
10.  Other duties

Qualifications

• Postgraduate degree in business management or business related field
• A minimum of five years’ experience in a financial institution, with strong understanding of overall banking operations, systems, and processes
• A minimum of three years’ experience in money Transfer business
• Experience engaging C-level management and senior executives in facilitating decision-making and reporting on progress
• Attention to detail and ability to proactively assess product needs
• In-depth knowledge on gathering and understanding market intelligence to maximise on opportunities 
• Excellent communication and facilitation skills, with demonstrated ability to collaborate with different individuals across the business to problem-solve issues, develop recommendations, and execute on next steps
• Excellent financial, business understanding and acumen, and numerical skills
• Ability to coach, mentor, train and transfer skills to others
• Adherence to a code of conduct and ethical guidelines
• Advanced to excellent computer literacy including standard office applications such as MS Office packages (Word, Excel, PowerPoint, Access)