Account Manager - Oostwold Gem Leek at bpost

Responsibilities

Client Management:

• Understand client contracts and support new client contracts and existing client contract renewals.
• Manage all incidents and escalations, resolving operational queries directly with the client and operational teams.
• Be responsible for client forecasting.
• Provide daily and weekly reporting.
• Maintain internal client dashboards and libraries.
• Drive key meetings e.g. QBR’s
• Be responsible for timely and correct billing and invoicing.
• Develop strong relationships with clients.
• Co-ordinate site visits for clients.

Client Development

• Develop client growth and satisfaction plans.
• Analyse reports and identify trends and recommendations.
• Communicate and support the Operations Team with any changes requested by the client.
• Initiate improvements and support the clients and the operational team with new ideas.
• Support with new client launches.

Policy & Process

• Identifying and delivery process improvements.

Tasks And Responsibilities

• Financial responsibility: Reporting and invoicing.
• Commercial responsibility: First line contact person for the customer.
• Client contracts: duration, pricing & indexation, logistical parameters, awareness of new local laws and cost impact.

Requirements

• Excellent communicator both internally and externally.
• Time management and organizational skills.
• Ability to prioritize workload.
• PC literate – Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint.
• Presentation skills.
• Good problem-solving skills.
• Creative Thinking.
• Attention to detail.
• High level of numeric and literacy skills.
• The ability to work well with other management professionals.
• Self-motivated and proactive.

Profile

• Master's or bachelor's degree in a relevant field.
• Senior relevant experience. A background in e-commerce, logistics or distribution is a must.
• Analytical mind.
• Good stakeholder management, planning and organizational skills.
• A strong business sense and commercial insight.
• A constructive challenger who can easily cooperate with other departments.
• Work independently and with the Management Team, take responsibility and set priorities.
• Communicate fluently in Dutch and English. German is a plus.