Account Manager at Oxygene Marketing Communications Ltd

POSITION OVERVIEW

The Account Manager is responsible for the effective management of all client projects and the smooth week-by week running of the account. This position proactively and positively manages the relationship between the Client and Agency team.

Knowledge Areas: 

• Client Services 
• Content development 
• Commercial Management 
• Project management 
• Talent Management and Relationship Building 

ACCOUNTABILITY 

Reports to the Account Director 

KEY RESULTS AREAS AND ACCOUNTABILITY: 

Client Management 

• Understands and articulates client strategy, can steer this with insight when require  
• Define client challenges, lead and participate in brainstorming sessions, and evaluate creative ideas from clients  and staff 
• Respond appropriately and immediately to client requests and concerns, and keeping clients informed of the status  of projects 
• Clear partner and advisor to day to day implementation of client activities 
• Support development and execution of effective strategic marketing plans across business functions 

Talent Management and Relationship building 

• Mature calm leader of internal cross-functional teams – inspires teams to strive for superior client results 
• Creates actionable development plans accompanied by effective ongoing dialogue with team members and  delegate effectively 
• Responsible for effective team communication, both written and verbal, ensuring all team members and clients  receive contact reports, briefs, market information, timing schedules, minutes etc. 
• Develop team through coaching and mentoring 
• Motivate other members of the project team during difficult times, absorbing their anxieties and keep the project  moving forward 

Commercial Management 

• Responsible for budget control for projects 
• Ensures that all work in progress can be reconciled and billed 
• Ensures that all invoices are issued quickly and correctly and that reconciliation meetings are held with suppliers  as appropriate 
• Ensures work is produced on time and within budget

REQUIRED EXPERIENCE 

• Degree in communication/Marketing or any other related field 
• 3-4 years’ experience in agency/marketing/communication background 
• Outstanding writing and verbal communication skills, and a passion for building and maintaining client and vendor  relationships 
• The ability to lead multi-functional teams towards strategy execution 
• Full awareness of agency processes and techniques 
• Experience of working across several projects simultaneously, juggling the day to day work and still produce quality  work under tight deadlines 
• Experience in managing teams 
• Excellent knowledge of Microsoft office, Word, Excel, PPT 

REQUIRED ATTRIBUTES 

• Confident and assertive attitude to promote the agency’s ideas and benefits 
• The ability to achieve results through teams and dependable 
• Ability to judge priorities across several pieces of business and varied levels of activity 
• Confident and mature outlook 
• analytical skills, creative disposition and have a genuine interest in consumers and brands
• Aware of relevant trends and develop ideas 
• Understands the business arena and the challenges faced by clients 
• Solid judgment with high standards of accuracy, responsiveness, integrity and discretion 
• A keen attention to detail and budgetary restraints