Account Manager at Scope Markets

Position Summary

• The Account Manager will be a member of the primary contact team for leads interested in trading global financial markets. This person will be responsible for assisting his lead database make the most of their desire to trade in global financial markets. 
• They will take leads from curious onlookers to active traders. They will give leads an introduction to financial markets, our products, trading platform features and specifications, while projecting a professional company image through voice and online interactions.
• The duties provided below are general guideline for the job description.
• The executive could be asked from time to time to work outside the scope listed below but will still be relevant to the position.

Duties and Responsibilities

The Account Manager will be able to take ownership of a timely and effective customer journey that involves but not limited to.

• Introducing customers to our product and brand.
• Answering client inquiries.
• Solving customer issues.
• Customer satisfaction and engagement.
• Keep projecting unmatched confidence in product knowledge.
• Initiating new lead contacts and relationships.
• Maintaining timely follow-up with established connections.
• Utilizing, call, email and online and all authorized channels of communication.

Sales Acquisition.

• Manage a lead database and graduate them down the sales funnel in a timely manner.
• Manage large amounts of inbound and outbound calls while delivering exemplary service and value to the leads.
• Following call “scripts” when handling different topics and being natural in all your conversations with leads.
• Judging and Identifying customers’ needs, clarifying information, researching, and providing solutions and seizing opportunities to upsell products when the need arises.
• Build sustainable relationships by looking out for the leads’ best interests and building product knowledge.
• Informing leads about company resources at their disposal to grow and learn more about our financial products.
• Accurately log and record all customer conversations according to given procedures.
• Meet daily targets.
• Continuously improve your product knowledge and performance level.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers concisely.

Sales Service

• Answer incoming calls and give callbacks to leads who want to make inquiries.
• Responding to customer’s emails.
• Record and report customer complaints to the relevant department.
• Recognize, document, and alert the management team of trends in customer calls.
• Answer incoming calls and give callbacks to leads who want to make inquiries.
• Responding to customer’s emails.
• Record and report customer complaints to the relevant department.
• Recognize, document, and alert the management team of trends in customer calls.