Account Relationship Manager Exams at British Council

Role Purpose

The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required to proactively resolve issues, add value, and ensure delivery on expectations to B2B customers. Daily the role executes the cluster key account strategy and plan.

Main accountabilities but not limited to the following:

• Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques, and report templates.
• Provides account /country specific input into market intelligence activities, innovation, and business development/marketing plan/targets
• Value adds account extension, cross sell, and retention
• Manages and delivers in year Account Plan
• Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs
• Builds relationships and uses influence to work with others internally to grow the business

Role specific knowledge and experience:

• Proven experience of building relationships, identifying needs and enhancing opportunities with key accounts to meet business related targets.
• Designing and implementing business development or marketing plans in an education sector context.
• Experience of working with UK exam boards.

Minimum requirements:

• Experience of managing relationships with account clients

Desirable:

• Familiarity with school exams (CIE/Edexcel)
• Familiarity with other exams products (IELTS, Aptis)

Further Information

• Pay Band: BRC-6-F
• Salary: KES 336,051.00 per month
• Contract Type: Two (2) Year Fixed Term Contract
• Location: Nairobi, Kenya