Accounts Receivable Manager at Twyford Tile

Job Purpose

• The Accounts Receivable Manager is responsible for overseeing the entire Accounts Receivable function, ensuring timely collection of customer payments, accurate invoicing, effective cash flow management, compliance with tax regulations, and continuous improvement of AR processes. The role provides strategic leadership to the AR team, manages large volumes of financial data, drives process optimization initiatives, and ensures accurate VAT accounting and reconciliation in line with regulatory requirements.

Key Responsibilities

Accounts Receivable Management

• Lead and manage the Accounts Receivable team to ensure efficient and accurate operations.
• Oversee customer invoicing, payment processing, account reconciliation, and collections activities.
• Monitor outstanding receivables and implement effective collection strategies.
• Ensure timely resolution of customer account disputes and payment discrepancies.
• Review and approve significant customer account adjustments, credit notes, and write-offs.
• Develop and maintain effective credit control procedures to minimize bad debt exposure.

Team Leadership and Development

• Provide leadership, coaching, and performance management for the AR team.
• Allocate work, set performance targets, and monitor departmental productivity.
• Identify training needs and support professional development of team members.
• Foster a culture of accountability, continuous improvement, and customer service excellence.
• Drive team engagement and encourage proactive problem-solving.

VAT Compliance and Tax Management

• Ensure compliance with VAT regulations and company tax policies.
• Lead VAT reconciliation processes and investigate variances.
• Review VAT reports and support preparation of tax filings.
• Coordinate with tax consultants, auditors, and regulatory authorities when required.
• Monitor changes in tax legislation and implement necessary process adjustments.
• Provide guidance to the AR team on VAT treatment of customer transactions and invoicing.

Financial Analysis and Reporting

• Analyze large volumes of financial and customer data to identify trends, risks, and improvement opportunities.
• Prepare monthly, quarterly, and annual Accounts Receivable reports.
• Monitor AR performance indicators including DSO (Days Sales Outstanding), collection effectiveness, and overdue balances.
• Present management reports and recommendations to senior leadership.
• Support budgeting, forecasting, and cash flow planning activities.

Process Improvement and Internal Controls

• Continuously review and improve AR processes to increase efficiency and accuracy.
• Lead automation and system enhancement initiatives within the AR function.
• Develop and implement standard operating procedures (SOPs) for AR activities.
• Strengthen internal controls to reduce financial risk and improve compliance.
• Drive process optimization projects to improve collection performance and reporting accuracy.

Cross-Functional Coordination

• Work closely with Sales, Customer Service, Logistics, and Finance teams to resolve customer account issues.
• Collaborate with IT and ERP teams to improve system functionality and reporting capabilities.
• Support internal and external audits by providing accurate documentation and explanations.
• Participate in strategic finance and operational projects as required.

Strategic Management

• Develop AR strategies aligned with company objectives.
• Identify financial risks associated with customer accounts and recommend mitigation measures.
• Support business growth by maintaining efficient receivables management and healthy cash flow.
• Proactively identify new challenges and opportunities for operational improvement.

Qualifications

Education

• Bachelor's Degree in Accounting, Finance, Commerce, or a related field from a recognized university.

Professional Qualifications

• CPA(K), ACCA, or equivalent professional accounting qualification is mandatory.
• Membership in a recognized professional accounting body is an added advantage.

Experience

• Minimum of 10 years of progressive experience in Accounts Receivable, Finance, or Accounting.
• At least 5 years in a supervisory or management role.
• Experience in manufacturing, FMCG, or high-volume transaction environments is highly preferred.
• Proven experience managing large datasets, VAT reconciliations, and complex customer accounts.

Required Skills and Competencies

Technical Competencies

• Strong knowledge of Accounts Receivable management and credit control.
• Advanced understanding of VAT regulations and tax compliance.
• Expertise in VAT reconciliation and financial analysis.
• Strong ERP and accounting system experience (SAP, Oracle, Dynamics, Kingdee, or similar).
• Advanced Microsoft Excel and data analysis skills.
• Strong understanding of financial reporting and internal controls.

Leadership Competencies

• Strong team leadership and people management skills.
• Ability to motivate and develop high-performing teams.
• Excellent decision-making and problem-solving capabilities.
• Strong project and change management skills.
• Ability to lead process improvement initiatives.

Behavioral Competencies

• Ability to work effectively under significant pressure and tight deadlines.
• Proactive mindset with a willingness to embrace new challenges.
• Strong analytical and critical-thinking skills.
• Excellent communication and interpersonal skills.
• High level of integrity, accountability, and professionalism.
• Detail-oriented with strong organizational abilities.