Handling administration incl. filing and general organisation of paperwork relating to the operations or people management related matters.
Manage staff leave schedules and other absences from work.
Review guest itineraries and liaise with the reservation team for any queries.
Support with organisation and planning of day-to-day duties of the wider hospitality team.
Work closely with HR to coordinate training, recruitment or performance development activities.
Do research on necessary supplies and working with purchasing department to arrange procurement.
Support with reviewing and adjusting Health & Safety manuals, Emergency protocols and Standard Operating procedures.
Deal with guest requests as necessary, including liaising with guests directly.
Arrange team-building activities.
Assist with report-writing activities.
Email communication with other heads of departments.
Oversee special projects as requested by the Hospitality Manager.
Requirements and Skills
Degree / Higher Diploma in Hotel Management from Kenya Utalii College or its equivalent or University degree in business related discipline or a diploma in Business Administration.
Proven experience in a luxury hotel, lodge or food & beverage environment.
Project management certification or related experience an advantage.
Excellent written & verbal English language.
Advanced Microsoft Office skills.
Clear communication skills including report writing and professional anal writing.
Exceptional time management and organizational skills.
Working well under pressure.
Creative problem-solving skills.
Confident decision-maker.
Ability to maintain confidentiality and discretion.
Gmail
Yahoomail