Jobs at Corporate Staffing

Key Responsibilities

Monitoring, Planning, and Reporting:

• Oversee the development of the MEL Strategy and provide Strategic and Technical direction and development of the design and implementation of the Strategy.
• Overseeing updating of the MEL Strategy by project activities and timeframes as relevant including Program log-frame with KPI’s and a methodology for their measurement.
• Lead the Development of the Program-wide MEL Plan including a project log frame with key performance indicators and a methodology for their measurement.
• Ensure that the Overall Project plan is well informed by the M&E framework including log frame and Theory of Change.
• Develop the overall framework for the Project M&E, for example, Project reviews, Impact assessments, Tracer Surveys, and Evaluations, and develop a project Performance Monitoring Plan with relevant data collection systems.
• Review the quality of existing data in the project subject areas, the methods of collecting it, and the degree to which it will provide good baseline statistics for impact evaluation.
• Understand the Stakeholders’/Partners’ policies to ensure the Framework developed is in line with both as necessary.
• Develop Baseline data for each program and all program indicators.
• Collaborate with the Stakeholders/Partners to align and agree on the proposed frameworks.
• Articulate key risks and issues to the Stakeholders, ensuring these risks are understood and acted upon.

Implementing MERL Plan:

• Oversee collection of data regularly to measure achievement against the performance indicators and ensure updating of the project indicator tracking matrix consistently.
• Monitor implementation of field activities with the project team to ensure achievement of anticipated results and in expected quality, and update the project management regarding any concerns.
• Review the results and identify areas where support/input is required for programme partners.
• Prepare regular reports (weekly, monthly, quarterly and annually) showing project progress and other updates for management for decision-making.
• Act as a focal point for data and provide in-depth data analysis and visualization for purposes of decision-making at the project management level and program levels.
• Undertake quality control and final editing of all reports, ensuring that professional standards and formats including alignment to the project theory of change and results framework is adhered to.
• Train project Staff and Partners on results measurements, utilization of evaluation learning and data quality and reporting.
• Provide quality assurance for the evaluation process in Baseline, Mid-term and End lines and ensure that the process adheres to the organization’s evaluation standards.
• Synthesize the results to generate learning insights periodically and organize learning workshops with partners.
• Performing any other duties assigned in line with this position.

Research, Learning and Communication:

• Develop a Learning Agenda with questions addressing critical knowledge gaps and a set of activities to answer them and recommendations for implementing the Learning Agenda.
• Contribute to identifying, presenting and disseminating good practices, industry trends and lesson learning through Weekly Research, knowledge management, networking, conferences and publications in print and online.
• Produce reports on M&E findings and prepare presentations based on M&E data as required.
• Ensure results and reports are reviewed and discussed in respective forums and in a timely fashion in terms of implications for future action.
• Support Project teams and partner organizations in the documentation of success stories and lessons learned- be the custodian of all success stories and lessons learned through a lesson learned report.
• Ensure that the monitoring data are discussed in appropriate forum and in a timely fashion in terms of implications for future action. If necessary, create such discussions to fill any gap.
• Design innovative and participatory monitoring and evaluation methodologies and tools to assess outcomes and impact of the Program.
• Remain up to date on best practice and emerging innovations in the international MEL field.
• Contribute to a culture of continuous learning and improvement.
• Strengthen the capacity of stakeholders in M&E, data quality, and data improvement systems as needed.
• Train /orient Staff on the M&E Plan and how to use the data collection tools.

Qualifications

• A Master’s degree in a relevant discipline, such as Statistics, M&E, or related discipline.
• Min 6 years of relevant experience.
• Prior experience with Tech or youth programs and training programs. 
• Must be conversant with the M&E tools.
• Strong Coordination, Supervisory and Management skills.
• Ability to interact skillfully and diplomatically with numerous counterparts, including Stakeholders from Government and Private sector.
• Experience and working knowledge with any advanced data analysis, analytics and visualization applications.
• Excellent English verbal and written communication skills.
• Ability to work with a great deal of independence.
• Experience working with Donor funded programs is an added advantage.

go to method of application »

Key Responsibilities

• Handling administration incl. filing and general organisation of paperwork relating to the operations or people management related matters.
• Manage staff leave schedules and other absences from work.
• Review guest itineraries and liaise with the reservation team for any queries.
• Support with organisation and planning of day-to-day duties of the wider hospitality team.
• Work closely with HR to coordinate training, recruitment or performance development activities.
• Do research on necessary supplies and working with purchasing department to arrange procurement.
• Support with reviewing and adjusting Health & Safety manuals, Emergency protocols and Standard Operating procedures.
• Deal with guest requests as necessary, including liaising with guests directly.
• Arrange team-building activities.
• Assist with report-writing activities.
• Email communication with other heads of departments.
• Oversee special projects as requested by the Hospitality Manager. 

Requirements and Skills 

• Degree / Higher Diploma in Hotel Management from Kenya Utalii College or its equivalent or University degree in business related discipline or a diploma in Business Administration. 
• Proven experience in a luxury hotel, lodge or food & beverage environment.
• Project management certification or related experience an advantage.
• Excellent written & verbal English language.
• Advanced Microsoft Office skills.
• Clear communication skills including report writing and professional anal writing.
• Exceptional time management and organizational skills.
• Working well under pressure.
• Creative problem-solving skills.
• Confident decision-maker.
• Ability to maintain confidentiality and discretion. 

go to method of application »

Responsibilities

• Attend to clients/Candidates and visitors in a cordial and professional manner
• Respond to clients who call the office requesting for the service
• Promptly respond to client emails and effectively provide information on the service using the tailored responses available.
• Follow up on all emails through phone engagement.
• Exercising discretion when responding to client inquiries both on email and on-call depending on the nature of the request.
• Interview clients on the phone or in-person to better understand their skills, qualifications, and experience, analyse their CVs, and provide them with career advice based on the answers they provide.
• Billing clients on email (or in-person) depending on the years of experience they have.
• Receiving payments in cash and submitting the cash to the manager at the end of the day.
• Managing client relationships through ensuring they are informed of opportunities and training that would benefit them
• Cross-selling different services to clients
• Provide clients with a review of their CVs (in person, on email or phone) to offer guidance.
• Preparing CVs and Cover Letters (upon request of the client once payment is done) and tailoring them to suit their experience and qualifications free of grammatical errors.
• Researching and keeping track of current trends to ensure the CVs are up to standard and as per market trends.
• Submitting the documents to clients on email, two to three working days upon payment for the service.

Qualifications

• Degree or Diploma in Business Related Course
• Exemplary writing skills as writing is the core role
• Previous customer service experience in a fast paced environment is an added advantage.
• Personal integrity and ability to maintain confidentiality
• Ability to multi-task and get things done to completion
• Excellent planning and organizational skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Strong phone and verbal communication skills along with active listening
• Ability to learn about services and describe/explain them to prospects
• Customer focus and adaptability to different personality types
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Able to handle a high pressure environment
• Between 24 and 30 years of age.