CV Writer at Corporate Staffing

Responsibilities

• Attend to clients/Candidates and visitors in a cordial and professional manner
• Respond to clients who call the office requesting for the service
• Promptly respond to client emails and effectively provide information on the service using the tailored responses available.
• Follow up on all emails through phone engagement.
• Exercising discretion when responding to client inquiries both on email and on-call depending on the nature of the request.
• Interview clients on the phone or in-person to better understand their skills, qualifications, and experience, analyse their CVs, and provide them with career advice based on the answers they provide.
• Billing clients on email (or in-person) depending on the years of experience they have.
• Receiving payments in cash and submitting the cash to the manager at the end of the day.
• Managing client relationships through ensuring they are informed of opportunities and training that would benefit them
• Cross-selling different services to clients
• Provide clients with a review of their CVs (in person, on email or phone) to offer guidance.
• Preparing CVs and Cover Letters (upon request of the client once payment is done) and tailoring them to suit their experience and qualifications free of grammatical errors.
• Researching and keeping track of current trends to ensure the CVs are up to standard and as per market trends.
• Submitting the documents to clients on email, two to three working days upon payment for the service.

Qualifications

• Degree or Diploma in Business Related Course
• Exemplary writing skills as writing is the core role
• Previous customer service experience in a fast paced environment is an added advantage.
• Personal integrity and ability to maintain confidentiality
• Ability to multi-task and get things done to completion
• Excellent planning and organizational skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Strong phone and verbal communication skills along with active listening
• Ability to learn about services and describe/explain them to prospects
• Customer focus and adaptability to different personality types
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Able to handle a high pressure environment
• Between 24 and 30 years of age.