Attend to clients/Candidates and visitors in a cordial and professional manner
Respond to clients who call the office requesting for the service
Promptly respond to client emails and effectively provide information on the service using the tailored responses available.
Follow up on all emails through phone engagement.
Exercising discretion when responding to client inquiries both on email and on-call depending on the nature of the request.
Interview clients on the phone or in-person to better understand their skills, qualifications, and experience, analyse their CVs, and provide them with career advice based on the answers they provide.
Billing clients on email (or in-person) depending on the years of experience they have.
Receiving payments in cash and submitting the cash to the manager at the end of the day.
Managing client relationships through ensuring they are informed of opportunities and training that would benefit them
Cross-selling different services to clients
Provide clients with a review of their CVs (in person, on email or phone) to offer guidance.
Preparing CVs and Cover Letters (upon request of the client once payment is done) and tailoring them to suit their experience and qualifications free of grammatical errors.
Researching and keeping track of current trends to ensure the CVs are up to standard and as per market trends.
Submitting the documents to clients on email, two to three working days upon payment for the service.
Qualifications
Degree or Diploma in Business Related Course
Exemplary writing skills as writing is the core role
Previous customer service experience in a fast paced environment is an added advantage.
Personal integrity and ability to maintain confidentiality
Ability to multi-task and get things done to completion
Excellent planning and organizational skills
Competency in Microsoft applications including Word, Excel, and Outlook
Strong phone and verbal communication skills along with active listening
Ability to learn about services and describe/explain them to prospects
Customer focus and adaptability to different personality types
Outstanding negotiation skills with the ability to resolve issues and address complaints
Gmail
Yahoomail