Administration and Customer Experience Assistant Location at Centum

Job Brief

To ensure an efficient service delivery of the operations department to our internal and external clients through proactive management of the administration and investment operations processes that ultimately ensures 1st class client experience .

Job Purpose

To ensure efficient service delivery of the operations department to our internal and external clients through proactive management of the administration and investment operations processes that ultimately ensures 1st class client experience and efficient operation of the office

Main Responsibilities

1. Clients Management- including seamless client onboarding and servicing
2. Trades Management-timely and efficient settlement of executed trades in different sub-Saharan markets
3. Reporting and Reconciliations-timely reconciliation of clients assets with the custodians as well as accurate monthly reporting to clients
4. Development (Innovations and Change Management)- participate in the continuous improvement of the customer experience
5. Managing the Managing Director's office and calendar
6. Front office management
7. General WorkSpace, Utilities and Services management
8. Timely procurement of goods and services for an efficient operation of the office within the group procurement procedures

Qualifications

• Bachelors Degree
• Two  years experience in a client-facing role
• Planning and organization skills
• Experience in an operations department in an Asset Management firm is an added advantage

Nabo Capital is an equal opportunity Employer