Administrative Assistant at Stellar Physio

Duties and Responsibilities

• Maintain a supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Registration of patients.
• Advance booking of patient in Clinic before the appointment date where applicable.
• Answer phone calls, emails, and in-person inquiries.
• Claim the patient bill to the NHIF system & other insurances.
• Ensuring consistency on the customer care standards and telephone etiquette are maintained at all times.
• Ensure prompt ordering and stocking of medical and office supplies
• Establishing accurate, honest and positive relationship with internal and external customer.
• Initiate marketing and communication strategies.
• Any other duties that may be assigned from time to time.

Key Qualifications and Skills  

• Diploma in Business Administration/Business Management, Health records or an equivalent qualification 
• Knowledge of medical terminology and hospital industry. 
• At least two (2) years working in a service-oriented industry. 
• Basic accounting skills.  
• Computer proficient. 
• Customer service oriented.
• Strong interpersonal, time management, and organizational skills.
• Excellent verbal and written communication skills.
• Efficient problem solver.