Administrative Assistant at Strathmore University

Basic Job Summary

The job holder will be responsible for the administration of school programs and act as a link between the students, external parties, and school management. The role also includes supporting the Exam Coordinator to ensure smooth administration and processing of school exams.

Duties & Responsibilities

• Serve as the first point of contact for all external and internal inquiries by attending to visitors and responding to general program-related questions (e.g., fees, intakes).
• Administer student satisfaction/course evaluation surveys every semester, summarize feedback, and share it with school management.
• Assist in debt collection by generating a list of debtors from the Academic Management System (AMS) and following up with students in arrears.
• Receive and direct correspondence from parents and students to relevant university officers, including special exam requests, academic leave, and program transfers.
• Monitor class attendance and track absenteeism by collecting attendance lists from lecturers and forwarding absentee reports to administrators.
• Ensure timely and efficient student registration and orientation by preparing orientation materials, registering students in AMS, and creating e-learning platforms for lecturers.
• Book classrooms via the timetabling system and allocate venues for classes and meetings.
• Facilitate the processing of lecturers’ claim forms by documenting and submitting them to the Faculty Administrator and then to the Finance Department.
• Issue clearance forms and gowns to students during graduation ceremonies.

Minimum Academic Qualifications

• A Bachelor’s degree in a relevant field.

Experience

• At least 2 years of administrative experience in a university setup.

Key Competencies and Attributes

• Strong communication and interpersonal (people) skills.
• Excellent analytical abilities.
• High attention to detail.
• A dependable team player.
• Proficient in Microsoft Office Suite (MS Suite).