Coordinate staffing resources, workloads, and priorities across all Admissions and Visa Application Support Section activities
Assist in the development and maintenance of resources, policies, and procedures in support of the Admissions and Visa Application Support section
Train and develop the Admissions and Visa Application Support Officers, and other staff as relevant, on policies and procedures relevant to the Admissions and Visa Application Support
Represent the Admissions and Visa Application Support section internally and liaise with other sections and teams to ensure continual improvement in admissions and visa processing, technology, and communication.
Performance Management of the Admissions and Visa Application Support Officers
Establish and maintain relationships.
Maximizing the probability of our applicants gaining successful admission into their preferred courses, and being granted student visas;
Reducing application turnaround times for applicants, sub-agents, students, partners and staff;
Helping our applicants achieve their objectives by providing pathways and options to those who do not, at the time of initial application, satisfy (their preferred) course admission or visa requirements;
Increasing the transparency of our processes through a range of accessible and user-friendly self-service tools;
Key Qualifications
Diploma/Degree in Business Related Course
At least 2 years of relevant experience in a similar role.
Demonstrated a high level of computer literacy and proficiency in the production of high-level.
Must possess a positive attitude and a solution mindset.
Proven supervisor of staff with demonstrated capacity to lead, support, and develop staff.
Ability to provide leadership in a team environment and flexibility to undertake a variety of tasks with minimal supervision.
Demonstrated ability to use initiative, assume responsibility for tasks and projects, and resolve problems.
Highly effective communication, customer service, and interpersonal skills, and the demonstrated ability to interact constructively and collaboratively with staff at all levels of the organization.
Demonstrated a high level of computer literacy and proficiency in the production of high-level work using software such as Microsoft Office applications and specified software programs used in the company, with the capability and willingness to learn new packages as appropriate.
Demonstrated high level of organizational, time, and workload management skills, including the ability to prioritize workload to meet strict deadlines.
Passion for personal development and personal growth.
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