Admissions Assistant at Moringa School

Why We Are Hiring For This Role

Moringa School has rolled out new courses creating an increased need for students. The Conversions Assistant will be tasked with finding and engaging with prospective students who would like to undertake the new courses Moringa School has to offer.

What you will do

• Creating/leading recruitment initiatives and using independent judgment and analysis to evaluate student applicants.
• Managing data and information related to the details of prospective students right from the inquiry calls to the steps taken up for follow-up; granting of admissions and subsequent joining of the course.
• Accurate entry of the relevant data to track the new joiners and status regarding the completion of admission procedures.
• Overseeing signing of student contracts as per the schedule.
• Interact with prospective Moringa School students through phone calls (maybe making 40 plus calls per day) and email correspondence to ensure conversions at each admissions stage.
• Explaining Academic Programs and answering any inquiries regarding applications, enrollment, courses, and financial aid to the prospective students.
• Guiding the prospective students through the application process.
• Promptly and adequately answering all questions in order to ensure student satisfaction.
• Be up-to-date on what the programs offer and seek product knowledge.
• Promptly submit reports on prospective students’ admission.
• Follow up on the admission process of prospective students.

What you have

• Experience working in sales, marketing, or call center/customer service (preferred).
• Experience in working in a data-focused environment.
• 1-year experience in an educational background is preferred.
• Excellent interpersonal communication skills to be able to handle and respond to inquiries and guide the students on the documentation and the relevant admission procedures.
• Data-driven with a persistent desire to analyze and improve performance.
• Flexibility to work in a changing schedule as per the requirement.
• Proven success in meeting and exceeding performance goals.
• Drive to excel and achieve Moringa School’s objectives.

Who you are

• Able to interact with a wide range of people, particularly young people.
• Effective customer care service abilities.
• Able to work through stringent deadlines with acute attention to detail and focus on priorities.
• Agile Learner.
• Expert Communicator.
• Able to collaborate, attend meetings and report on student admission progress.
• Good organizer and time manager.
• Able to work in a fast-paced, dynamic startup environment.
• Prepared to undertake training requirements of the position (when need arises).
• And much more! We expect you to be open, flexible and proactive as new initiatives come up from time to time.

Key Competencies

• People skills
• Persuasive
• Negotiation skills
• Conflict Resolution Skills
• Flexibility and adaptability