After Sales Technicians at StarTimes Media

Department: Operations

Reports To: After Sales Service Manager

Location: North Coast

Number of Positions: 1

Duties and Responsibilities

• Antenna installation, cable networks installation, coaxial cabling connections and installations.
• Routine maintenance and repair of electronic gadgets
• Collect customer inquiries, explain product function and resolve problems
• Work with the customers to ensure they are properly serviced
• Provide onsite service to customers as designated
• Project a professional company image through effective services to customer.
• Ready to work on night shift or early morning shift even weekends
• Any other work given by the supervisor/management

Skills and Competencies:

• Clearly demonstrate location awareness of area of posting and its environs
• Excellent communication skills (verbal and written)
• Strong interpersonal skills
• Prior experience in customer service
• Must be a resident or ready to stay in the Coastal Area
• Flexibility with regard to work schedule
• Intermediate computer proficiency and IT skills

Education / Experience:

• A degree or diploma in electrical and electronic engineering or electronic technology from a recognized institution or a craft certificate with experience in the same field.
• Basic understanding of electronic engineering is a must
• A minimum of 1 years’ experience
• Sales or customer service experience will be added advantage.

Remuneration: An attractive retainer and merit pay package will be earned by the successful candidates.