Agent Support Executive at Equity Bank Kenya

Description

• Offer 1st and 2nd level support to resolve issues raised by agents as and when received
• Work with operations on creation of agent accounts on the system within defined agent creation processes and turnaround timelines
• Build strong relationships while working with and supporting RSMs & Payments teams in tracking their performance, identifying gaps and remedial actions.
• Generate weekly, monthly, and quarterly reports on the sales and competitor trends.
• Work with payments to recruit more Agent accounts and help them grow and understand the business.
• Represent the company on ground and handle any other cases that may be raised/occur that may affect the company positively or negatively.
• Facilitate and carry out the launch of all new products and services in the market/field.
• Promote Product visibility in the market
• Ensures the achievement of sales and revenue targets through agents
• Implement sales and distribution activities and ensure effective distribution of marketing collaterals
• Training agents and customers on products and services
• Generates Reports and shares with various stake holders.
• Ensure satisfactory agent experience 

Qualifications

• Bachelor’s degree
• 1 year of experience in administration
• 2 years of experience from financial and or telecommunications will be an advantage