Application Support Engineer at NCBA Group

Job Purpose Statement

• The Application Support Engineer roleis responsiblefor theprovisionof ICT support tothe Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk as per the documented procedures.
• The role applies incident and problem management processes to provide resolution to Incidents or appropriate workarounds for problems while see

Ideal Job Specifications

•  A Bachelor’s degree in Computer Science, Information Technology or related field.
•  Minimum 3 years working experience in a busy IT environment as a systems analyst with hands on role in enterprise database management, application management and relational database design.
•  Minimum 2 years support of the current core banking system in the bank (T24) and a certification or recognized approved training in the same.
•  ITIL Foundation certificate is an added advantage,
•  One or more IT certifications such as in Microsoft systems, UNIX or Oracle will be anadded advantage.
•  Good understanding of the financial services and how IT contributes to the success ofthe financial institutions.
•  Sound knowledge of Information technology and related support architectures.