Application Support Specialist at KCB Bank Kenya

The Position:

This role is responsible for the delivery of Technology services and administration of enterprise applications that provide a high level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

Key Responsibilities:

• Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Ensure compliance of SLAs on data and system availability with other Technology system users.
• Attend to adhoc user requests, ECRM and ITSM calls.

The Person:  

For the above position, the successful applicant should have the following:

• A bachelor’s degree in IT, Computer Science, or related field.
• 2 years’ experience in technology with at least 2 years’ experience in Computing platforms, operating systems and databases.
• Knowledge in SAP and E-Business suite applications.
• An Understanding of UNIX operating environment.