Application Support Specialist at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Provide weekly system performance reports.
• Create system design models, specifications, diagrams, charts, and implementation roadmaps that resonate with the strategic direction of the bank.
• Administer the assigned Systems at Application level and connected databases, define, and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Perform BCM activities that ensure timely recovery of systems within the set RTO and RPO in accordance with the bank’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Adhere to the set best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.
• Ensure compliance of SLAs by other system vendors.

Academic & Professional 

Particulars    Detail    Specific Field or Qualification

Education    

• Bachelor’s Degree    IT, Computer Science, or related field

Professional Qualifications  

•  System administration certifications in any UNIX platform / Databases /Data Science 

 Experience

•  Total Minimum No of Years’ Experience Required     2

Detail    Minimum No of Years    

• 2 years Knowledge in Computing platforms, operating systems, and databases. 
• 1 year Knowledge in SAP and Oracle E-Business suite applications.
• 1year Understanding of UNIX operating environment 
• General knowledge of file transfer services  
• Knowledge in ETL tools