Applications Support Engineer at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.

Academic & Professional

• Education     Bachelor’s Degree    IT Related    RQ
• Professional Qualifications     Microsoft Certified Solutions Expert (MCSE) and LINUX/UNIX certifications    RQ
• Master’s degree    AA    AA

 Experience

Total Minimum No of Years’ Experience Required    

• 2 years

Detail    Minimum No of Years    Need Type[1]

• Operational characteristics of a variety of computer platforms and operating systems    2    ES
• Operational characteristics of a variety of computer database management systems    2    ES
• Principles and practices of application software installation and support    2    ES
• Basic budgeting, contracting, purchasing practices, policies and procedures    2    ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems    2    ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications    2    ES
• Effective analysis, communication, presentation and customer relationship skills    2    ES
• Principles and practices of project management and administration    1    DE
• Knowledge of relevant industry (banking) practise    1    DE