Area Administrator - 4 Posts at ENGIE

Job Purpose/Mission 

The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

Responsibilities

• To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned &   uploaded per   customer via Mysol go
• Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
• Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
• Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
• Ensure customer education is highly conducted to promote customer satisfaction and explaining after-sales service to the customer.
• Correctly transacting and   tracking   all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
• Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
• Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
• Fully implement the FIFO methodology within the Service Centers and stock points
• Display systems to be presentable, complete, clean, and working at any time.
• Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
• Storage room setup (proper arrangements of items, labelling, separation of spare parts (u sed and broken).
• Organizing all documents in designated folders (logistics documents and customer contracts)
• Follow up on portfolio 1stPD, and advance payments on item exchange.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.
• Inventory management enforce a schedule working with contractor Admins on the expected dates of month-on-month dates of visits.
• Training for the contractor Admin _ show the contractor Admin the expected stock branding guideline, shop management and stock audit.
• Field Stocks Issue and Management, given to SA +AAL (Must be the one recalling stock and focus on the policy enforcement.
• Receipt of service items for review by Tech ops at the hub by the ST
• Field Marketing support merchandise_ store and manage the issuance and sign off all items going to the field.
  • Fliers
  • Posters
  • Demos both STS + Basic 80W_ with the new structure this will support the HOC manage field assets better.
• HSE on the motor Bike + PPE _ enforce logbook usage and tracking.
• Shop Cleanliness: Keep the place clean and preserve the brand image, enforce opening and closure on time, management.
• Ensure brand guidelines are respected.

Knowledge and skills 

Experience:

• 2 years’ experience in stock Management, customer experience and people management.
• Experience in customer relationship management.
• Team Player

Qualifications:

• Be a holder of a diploma, preferably in Business, Logistics, inventory and its related fields.

Language(s): 

• English
• A native language

 Technology:

• Computer Literacy