Area Manager at Africa Management Solutions Limited (AMSOL)

Key Responsibilities 

• To proactively manage and implement all aspects of developing a Kumon centre, ensuring that the centres in the area reach and maintain the expected quality standards enabling them to meet growth and quality and achievement targets.
• To maintain close working relationships with franchised Kumon Instructors throughout assigned area.
• To regularly visit and maintain regular contact with all centres within the assigned area and to provide timely and detailed management information to line manager i.e. current performance levels, proposals and guidance information on improvement areas as well as detailed strategic improvement and development plans where necessary.
• Large autonomy of work schedule which must include regular individual meetings with Instructors, Class Visits, attendance and conducting student enrolments and attendance at local centre events i.e.: High Level Achievement Awards.
• To proactively and consistently provide adequate support and guidance for Instructors, i.e. offering tactics and advise on achieving targets, advise on local advertising options; centre promotion, improving retention and growing their centre, centre management and administration, etc.
• To be responsible on an ongoing basis for organising and facilitating training/workshops, presentations and meetings for Instructors in a timely manner that meets the needs of both the Instructors and KESA.
• To monitor Instructors performance and conduct regarding the delivery of Kumon Method and Brand and to draw any concerns to the Team Leader’s attention, together with a strategic plan of remediation.
• To run a Kumon Centre, as an Instructor, for a period of time or as and when required.
• To work and liaise closely with other Associates within the same and other departments to develop effective systems and good practice within the Centre Development and Instructional development function.
• Provide practical guidance and support to Instructors in marketing their centres e.g. organising group adverts, advising on centre promotion etc.
• To oversee centre closures and take-overs.
• To work closely with the Team Leader to identify any issues and concerns regarding Centre Development and implement change as and when required.
• To be assigned in project work as and when required i.e. organising Instructor workshops, cluster meetings and organising and co-ordinating Instructor events on a local and national level such as annual Instructor conference.
• To assist and support Instructors to complete the programme, through proficiency in Kumon worksheets.
• To work closely with and support Instructors in nurturing high achievers through to completion of the programme.
• To build and maintain thorough product knowledge through self-completion of Kumon worksheets.
• To be proactive and committed to an ongoing programme of professional self-development.
• To produce, monitor and review accurate records including statistical information as and when required.
• To attend or supervise, trainings and meetings as and when required. There may be a necessity for these to be outside of normal working times at weekends for which overtime would be awarded.
• To work with, abide to and positively promote all KESA’s policies and/or procedures.
• To carry out all reasonable duties as and when requested by your line manager or any other senior management member.
• To actively and strategically work towards the achievement of personal objectives as set out annually during performance appraisals.

Other Duties

•  When running a Kumon centre, you will be responsible for Centre Assistants.
•  To be responsible for the support, development and performance of a number of franchised Study Centres Instructors

Skills and Attributes

• Professional manner
• Enthusiasm for learning and development
• Great communication skills (written and verbal)
• Experience and or working knowledge within education and a practical understanding of franchise business would be advantageous but is not essential.
• Strong ability in Math and English is essential.
• Good presentation and training skills.
• Computer literate on MS Office
•  Communication skills.
•  Training and facilitation skills.
• Valid driver’s license.
• Ability to travel.

Required Academic Qualifications, Experience and Competencies

•  Must hold a recognised degree or higher in Business Management / Psychology or education. With atleast 5 to 7 years of relevant working experience.
•  Business management experience preferable.