Assistant Executive Customer Service at Pwani Oil

• Join us as an Assistant Executive Customer Service (Kikambala, Kilifi)

WHAT YOU'LL DO

• Deliver outstanding customer experiences through timely order processing, proactive engagement, and sales achievement. You'll build strong customer relationships, grow product sales through upselling and cross-selling, and communicate effectively on orders, pricing, and new offers.
• The role also involves managing debt collection within trading terms to maintain healthy accounts and support overall business growth.

EXPERIENCE

• 2 years' experience in Customer Service or a related role, preferably in FMCG.
• Proven ability to manage customer relationships, process orders,
• and communicate effectively.
• Strong analytical, organizational, and problem-solving skills.

QUALIFICATIONS

• Bachelor's Degree or Diploma in Business Administration, Marketing, Communication, or a related field.
• Proficiency in Microsoft Office Suite, CRM tools, and ERP systems.