Assistant Front Office Manager-Ibis styles at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and pro-active Assistant Front Office Manager of Front Office responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Front Office. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Manages all aspects of the department including but not limited to front office operations, planning, budgeting, customer satisfaction, monthly report, staffing and payroll in accordance with hotel policies and procedure.
•  Provide leadership and support to all members of front office, implement and enforce the ibis Styles standards of excellence in all areas supervised
• To ensure that customer complaints are addressed as soon as they are mentioned.
• To ensure that services offered is consistent and excellent
• To ensure that guest feedback is well recorded in the handover diary.