Assistant General Manager (Nairobi) at SWVL

Job Purpose

The Assistant General Manager is an entrepreneurial and experienced leader who will support the General Manager in taking charge of the expansion of SWVL’s innovative transportation system in Kenya. The role will report to the General Manager.

Roles and Responsibilities

The areas of responsibility include but are not limited to:

• Spearheading development and growth of SWVL’s business in Kenya. You will also be leading efforts to roll out SWVL’s new and innovative transportation system in the country.
• Continuously grow the revenues and profitability of the business.
• Manage teams and work with the General Manager to provide strategic direction to the company.
• Initiate creative local marketing strategies and user growth campaigns.
• Manage deployment and quality of the company’s supply chain (i.e. SWVL’s driver-partners/captains).Communicate product/process needs to the Global Office and work with product/engineering teams to deliver on them.
• Help scale the business to other cities through developing and sharing best practices.
• Identify opportunities to grow the business, building a case for these opportunities and implementing the same.
• Own the operations of the business, making sure that all business verticals are running smoothly, particularly the supplier side of the business
• As a key member of the city leadership team, you will also be responsible for operational excellence and maintaining the ‘SWVL’ quality throughout the rider’s experience.
• Customer support, local marketing, supply management, service quality management.

Qualifications, experience and personal qualities

• An undergraduate degree in a relevant discipline. A postgraduate degree would be a plus.
• Over 5 years of consulting, marketing or operations management experience.
• Experience building and managing relationships with business partners and other cross-functional stakeholders.
• Experience managing and developing direct reports.
• Hands-on knowledge of data analytics on SQL and Python.

The following personal qualities are preferred:

• Data-driven decision mentality and sound business judgment through strong analytical thinking.
• Creative solutions driven mindset, with a positive- can do attitude.
• Stellar networking skills and the ability to make smart partnerships happen.
• Continuous improvement, a strong work ethic and intensive data analytics is key for this role.
• You have strong communication skills and are adept at finding solutions to ad-hoc problems using data analytics.
• You have a strong execution bias and love to execute with speed. You like to get the job done quick, manage timelines well and have amazing project management skills.
• The ability to build and maintain highly effective working relationships with a range of people (from both local and central teams).
• Strong attention to detail and extremely organised.
• A commitment to teamwork and working in a professional manner.

The role will be based in Nairobi, Kenya with travel within and out of East Africa.