Assistant Hotel Manager at Fahari Gardens Hotel

The Assistant Hotel Manager reports to the Hotel Manager.

Responsibilities:

• Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager
• Assists Hotel Manager as directed
• Assists Food and Beverage Manager during all meal services
• Performs duties of Hotel Manager when Hotel Manager is off duty
• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off
• Present and available during all meal services, either front or back of house
• Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
• Assists with room inspections
• Prepares for turnaround day process
• Oversees bar operations and manages wine/liquor inventory
• Displays leadership and maintains professional presence
• Visible and available to all guests and crew
• Holds officers and crew accountable to American Cruise Lines’ standards
• Complies with Fahari Hotels’ Operations Manual, service standards, and procedures
• Assesses the performance of the management team and provides immediate corrective feedback
• Anticipates the needs of guests
• Responds quickly to guest requests and ensures follow through of service delivery
• Identifies problems, resolves immediately, and requests home office support as needed
• Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events
• Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline
• Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed
• Maintains sanitation and cleanliness standards of hotel rooms
• Monitors business transactions, accounting, timecards, and home office reporting
• Tracks all hotel maintenance items and ensures completion
• Creates consistent and positive crew experiences to improve employee retention

Qualifications:

• Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
• Business degree may be considered with management and hospitality experience
• Minimum 3 years management experience at a full-service hotel or resort
• Strong organizational skills and excellent verbal and written communication skills (English)
• Proficiency in Microsoft Office

Attributes for Success:

• Ability to motivate, train, and assess individual and team performance
• Superior time management
• Ability to manage and solve problems
• Sense of urgency in all customer requests
• Positive attitude and receptive to continuous performance feedback
• Consistent, accountable, confident, assertive, and committed

Work Schedule:

• Accommodations and meals are provided at the hotel
• One off duty during the week