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  • Posted: Jun 18, 2020
    Deadline: Not specified
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  • Fahari Gardens Hotel Nairobi is located in one of the most serene areas of Kenya’s capital city. We boast of providing world-class accommodation services to our esteemed guests.
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    Housekeeper (Male or Female)

    Position Summary: Perform any combination of cleaning duties to maintain hotel rooms in a clean and orderly manner.

    Duties:

    • Transport linens, towels, toiletries and cleaning supplies using a hand tote, wheeled cart and/or duffle bag
    • Clean hotel rooms and suites to include bathrooms and kitchens
    • Empty wastebaskets, empty and clean ashtrays, and transport trash and waste to disposal areas
    • Remove dirty linens from guest rooms and transport to laundry facilities
    • Operate vacuum cleaner
    • Use cleaning solutions
    • Move furniture individually or with a partner as needed to perform cleaning duties
    • Observe health and safety precautions required to protect people, and hotel and guest property
    • Report damage, theft, and found articles to management
    • Assist Laundry Attendants, Lobby Attendants, Houseman and Entryway Attendants as needed
    • All other duties as assigned

    Education, Knowledge and Skills:

    • Strong customer service skills and knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction
    • Able to communicate effectively with guests, co-workers and supervisors in a positive, professional and helpful manner
    • Able to listen to, understand and follow instructions, giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    • Able to complete tasks in a timely manner
    • Able to work effectively both independently and as part of a team
    • Able to lift and carry up to 30 lbs., including up and down stairs
    • Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, standing, walking, bending, squatting, stooping, twisting, kneeling, reaching, tugging, pushing, pulling, lifting, carrying, and climbing and descending stairs

    Work Values:

    • Service Orientation – actively looking for ways to help people
    • Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful
    • Dependability – being reliable, responsible, and dependable, and fulfilling obligations
    • Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude
    • Attention to Detail – being careful about detail and thorough in completing tasks
    • Integrity – being honest and ethical

    go to method of application »

    Assistant Hotel Manager

    The Assistant Hotel Manager reports to the Hotel Manager.

    Responsibilities:

    • Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager
    • Assists Hotel Manager as directed
    • Assists Food and Beverage Manager during all meal services
    • Performs duties of Hotel Manager when Hotel Manager is off duty
    • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off
    • Present and available during all meal services, either front or back of house
    • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
    • Assists with room inspections
    • Prepares for turnaround day process
    • Oversees bar operations and manages wine/liquor inventory
    • Displays leadership and maintains professional presence
    • Visible and available to all guests and crew
    • Holds officers and crew accountable to American Cruise Lines’ standards
    • Complies with Fahari Hotels’ Operations Manual, service standards, and procedures
    • Assesses the performance of the management team and provides immediate corrective feedback
    • Anticipates the needs of guests
    • Responds quickly to guest requests and ensures follow through of service delivery
    • Identifies problems, resolves immediately, and requests home office support as needed
    • Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events
    • Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline
    • Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed
    • Maintains sanitation and cleanliness standards of hotel rooms
    • Monitors business transactions, accounting, timecards, and home office reporting
    • Tracks all hotel maintenance items and ensures completion
    • Creates consistent and positive crew experiences to improve employee retention

    Qualifications:

    • Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
    • Business degree may be considered with management and hospitality experience
    • Minimum 3 years management experience at a full-service hotel or resort
    • Strong organizational skills and excellent verbal and written communication skills (English)
    • Proficiency in Microsoft Office

    Attributes for Success:

    • Ability to motivate, train, and assess individual and team performance
    • Superior time management
    • Ability to manage and solve problems
    • Sense of urgency in all customer requests
    • Positive attitude and receptive to continuous performance feedback
    • Consistent, accountable, confident, assertive, and committed

    Work Schedule:

    • Accommodations and meals are provided at the hotel
    • One off duty during the week

    Method of Application

    Email your application to [email protected]

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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