Assistant Manager, API Developer Community at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Act as the primary point of contact for developers, providing timely and helpful support across multiple channels including forums, social media, and email.
• Organize and facilitate community events, webinars, and workshops to encourage participation and facilitate learning. This includes identifying the key developer segments and tailoring engagement initiatives to meet their needs and interests.
• Develop comprehensive strategies to build and maintain a vibrant developer community around our products and services & regularly curate and update content repositories to ensure accessibility and relevance.
• Proactively engage with developers to address their questions, concerns, and feedback, ensuring a positive and responsive experience.
• Develop a robust content strategy encompassing tutorials, documentation, blog posts, videos, and other educational materials to support developers in utilizing our products effectively.
• Advocate for the developer community within the organization, championing their needs and priorities in product development discussions and decision-making processes.
• Gather, analyze, and synthesize feedback from the community to identify trends, pain points, and opportunities for improvement.
• Build and nurture relationships with external developer communities, industry influencers, and strategic partners to expand our reach and enhance our standing within the developer ecosystem.
• Collaborate closely with cross-functional teams including marketing, product management, and customer support to align community initiatives with broader organizational goals and objectives.
• Represent the bank at industry events, conferences, and meetups to promote our products, services, and thought leadership.

DAILY RESPONSIBILITIES

• Collaborate with subject matter experts and technical teams to create accurate, relevant, and engaging content that addresses the needs of the developer community.
• Gather developer feedback and incorporate insights into refining products and services.
• Collaborate with marketing and sales teams to create and execute customer engagement strategies, showcasing the value of open API solutions to the developer community.

The successful candidate should have the following:

• A Bachelors degree from a recognized University
• Professional qualification in  Courses or certifications in APIs or software development.
•  A minimum three years of experience 
• Familiarity with agile development methodologies, Software Development, DevOps practices, cloud technologies, Integrations and Open APIs
• Experience in API developer advocacy, evangelism, or technical writing
• Active participation in  API developer communities, open-source projects, or online forums
• Track record of organizing and promoting API or tech developer events such as hackathons, workshops, or conferences
• Project/Product Management
• Financial services, Sales & Service