Careers at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Define the API product strategy and roadmap with a value proposition for eCommerce partners.
• Identify, establish, and nurture strategic partnerships with eCommerce customers/ platforms, and other stakeholders to expand their usage of open API solutions.
• Facilitate business & technical onboarding of ecommerce partners, ensuring their integrations go live within SLA. 
• Engage cross-functional teams in developing innovative eCommerce offerings, utilizing open API architecture.
• Collaborate with stakeholders to prioritize features and enhancements to improve service efficiency.
• Work closely with the compliance and risk management teams to ensure that all open API initiatives adhere to regulatory requirements and industry standards.
• Implement robust risk mitigation strategies to safeguard the integrity and security of financial data.
• Monitor and drive the financial performance of open API initiatives, tracking key performance indicators (KPIs) and ensuring profitability and sustainability of ecommerce partnerships.

The successful candidate should have the following:

• A bachelor's degree from a recognized University
• Professional qualification in relevant courses and certifications e.g. courses in restful APIs, API design, Shopify, WooCommerce, PCI, eCommerce, software development, Web 3, and other similar course is 
•  A minimum of three years of relevant experience which should include:
  • Integrations and Open APIs
  • Enabling e-commerce integrations 
  • Building relationships with eCommerce customers
  • Project/Product Management

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KEY RESPONSIBILITIES: 

• Act as the primary point of contact for developers, providing timely and helpful support across multiple channels including forums, social media, and email.
• Organize and facilitate community events, webinars, and workshops to encourage participation and facilitate learning. This includes identifying the key developer segments and tailoring engagement initiatives to meet their needs and interests.
• Develop comprehensive strategies to build and maintain a vibrant developer community around our products and services & regularly curate and update content repositories to ensure accessibility and relevance.
• Proactively engage with developers to address their questions, concerns, and feedback, ensuring a positive and responsive experience.
• Develop a robust content strategy encompassing tutorials, documentation, blog posts, videos, and other educational materials to support developers in utilizing our products effectively.
• Advocate for the developer community within the organization, championing their needs and priorities in product development discussions and decision-making processes.
• Gather, analyze, and synthesize feedback from the community to identify trends, pain points, and opportunities for improvement.
• Build and nurture relationships with external developer communities, industry influencers, and strategic partners to expand our reach and enhance our standing within the developer ecosystem.
• Collaborate closely with cross-functional teams including marketing, product management, and customer support to align community initiatives with broader organizational goals and objectives.
• Represent the bank at industry events, conferences, and meetups to promote our products, services, and thought leadership.

DAILY RESPONSIBILITIES

• Collaborate with subject matter experts and technical teams to create accurate, relevant, and engaging content that addresses the needs of the developer community.
• Gather developer feedback and incorporate insights into refining products and services.
• Collaborate with marketing and sales teams to create and execute customer engagement strategies, showcasing the value of open API solutions to the developer community.

The successful candidate should have the following:

• A Bachelors degree from a recognized University
• Professional qualification in  Courses or certifications in APIs or software development.
•  A minimum three years of experience 
• Familiarity with agile development methodologies, Software Development, DevOps practices, cloud technologies, Integrations and Open APIs
• Experience in API developer advocacy, evangelism, or technical writing
• Active participation in  API developer communities, open-source projects, or online forums
• Track record of organizing and promoting API or tech developer events such as hackathons, workshops, or conferences
• Project/Product Management
• Financial services, Sales & Service

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JOB DESCRIPTION

Reporting to the Marketing Manager, the Brand Manager is responsible for supporting the development and execution of select business segments or initiatives within KCB Group. This includes MSME, Corporate Banking, Treasury, KCB Bancassurance, Asset Management, Investment Bank and Group subsidiaries. At this level they must also be able to oversee a wide array of roles including branding, communication, product development, online and offline promotions and commission market research. They would achieve this by leading the development and execution of all the brand plans and marketing initiatives within business and support units with the support of their line managers. He/she will also assist and work collaboratively with senior brand managers and Marketing Managers to execute strategies in an effective manner and develop innovative techniques to enhance brand image or a product or service.

Key Responsibilities

• Development and execution of marketing plan for the assigned products and/or business units.
• Working closely with the unit heads, product development teams and sales teams to achieve the business objectives whilst participate in projects driven by the respective business units supported.
• Develop briefs for campaigns and promotional projects in line with the business and brand objectives; Working with partner agencies and suppliers to ensure timely execution of promotional projects and campaigns with the aim of achieving the business and brand objectives and implement an internal marketing plan.
• Regular performance tracking and compilation of reports on each branding/marketing activity that is circulated to the respective stakeholders.
• Coordinate partner agencies and suppliers to execute product activations for the products effectively within set timelines.
• Monitor assigned budgets and reconciling the same on a monthly basis with Finance whilst ensuring quality relationship management with branding service providers for own area.     
• Utilize research reports such as Brand Tracker, Usage and Attitude surveys and product specific surveys to inform and develop marketing plans.
• Track and analyze assigned product performance through sales numbers and value, monthly Share of Voice (SOV) and monthly competitor advertising and industry trends and utilize to prepare monthly reports with recommendations to the line manager.
• Capture document and share with the knowledge and insights team emerging industry trends and analysis in own area that would enhance the development of marketing strategy.

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in marketing, Advertising or Business management
• Professional Qualification in CIM
• Master's degree will be added advantage
• At least 4 years in Brands management
• At least 3 years in portfolio management.
• At least 3 years in agency management
• At least 1 year managing teams.
• At least 3 years Planning and organising experience with working proficiency in Project Management skills 
• At least 3 years Presentation Skills