Assistant Manager - Business Development (Freight Services) at Kenya Railways

Ref: KRBR107

Reports to the Business Development Manager. Responsible for driving business growth initiatives and strategies towards achieving the corporation's mandate of offering reliable, efficient and effective rail and inland waterways transport services through the identification and development of business opportunities and the delivery of sustainable end to end freight service solutions that meet customer satisfaction.

Duties and Responsibilities

• Overseeing the business development cycle through establishment of in-depth understanding of the industry landscape and detailed environmental scanning and market analysis.
• Develops and implements business development processes that provides effective strategic planning, commitment of resources, and overall planning for the corporation.
• In collaboration and partnership with the private and public sectors, identifies and pursues new and diversified growth business opportunities to achieve the corporation’s growth targets and objectives.
• Formulates innovative value propositions to diversify the corporation’s business portfolio and grow its share of the logistics chain.
• Leads in the sustainable development of new target customer profiles, segmentation, maintenance of key customer relationships, solutions design and facilitates approval of business proposals
• Leads in analysis of current and forecasted demand to ensure volumes are appropriate for meeting the growth objectives of the business.
• Develops sales strategy for identified customer segments to enhance customer experience
• Monitors and reviews customer satisfaction levels through market survey analysis and develops mitigating strategies
• Motivates, develops and appraises staff in the division to achieve business and people objectives
• Develops strategic relationships with stakeholders to foster enhanced business relationships and future opportunities
• Ensures quick response to customer enquiries by setting up systems, processes and tools to effectively track all customer engagements.
• Enforces compliance to Quality Management System in the division by ensuring that train operations processes meet the requirements of ISO Standards

Requirements for the Job

1. Master of Business Administration or equivalent from a recognized University
2. Bachelor Degree in Business or related Subjects from a recognized University;
3. A minimum of eight (8) years’ work experience and at least three (3) in a supervisory role in the Public Service or Private Sector;
4. Be registered with a relevant professional body (CIM/MSK/ISK) where applicablValid Annual Practicing License where applicable Certificate in Management Course lasting not less four (4) weeks from a recognized institution;
5. Proficiency in computer applications;
6. Fulfilled requirements of chapter 6 of the Constitution;

TERMS OF OFFER

An attractive remuneration package commensurate with qualifications and responsibilities of the position will be negotiated with the right candidate.