Assistant Manager, Consumer Collections at NCBA Group

Job Purpose Statement

Managing the assigned portfolio at risk while implementing suitable debt management strategies so as to minimize impairment. A clearly defined strategy for following up and returning the accounts to full performing status must be documented on each name

Ideal Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Computer literate
• Relevant professional qualification in Banking, Risk Management and Law an added advantage.
• Legal knowledge is highly desirable

Desired work experience:

• At least 4 years work experience in a bank or financial services institution of which at least 2 years should have been in remedial management (Debt Collections and/or Recoveries)

Technical Competencies

• General debt management skills in order to effectively perform remedial management activities/tasks in a manner that consistently produce good results.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks.
• Planning and organizing skills for effective planning and execution of tasks and deliverables within timeframes and budget.
• Quality orientation to facilitate management of services provided by partners.
• Quality orientation to ensure consistency in adhering and uphold performance standards for Service Level
• Report Writing Skills.
• I.T skills
• Analytical skills, understanding and interpretation of facilities as structured and options available in the process of structuring plans for turning around distressed and/or non-performing loans.
• Excellent negotiation skill